The days of 3% cashback on bills are over
Nearly three years ago, Santander replaced it’s popular 123 and 123 Lite current accounts with the Edge and Edge Up – but existing customers could keep these accounts open, and keep earning. But that’s changing this summer if you have the Lite version.
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What were the 123 accounts?
These two current accounts from Santander offered up to 3% cashback on household bills.
- 1% on Council Tax, phone, mobile, TV and broadband bills and Santander mortgage repayments
- 2% on gas and electricity
- 3% on water bills
Though you had to pay a fee each month, you should have earned enough to clear that and make a profit.
Our preference at Be Clever With Your Cash was for the cheaper 123 Lite at £2 a month. The more expensive 123 account, at £4 a month, offered interest on savings, but that rate could easily be beaten elsewhere.
These were closed to new applicants in September 2022, but anyone who still had an account has been able to continue using it and earning the cashback – until now.
What’s happening to existing accounts?
Customers, including myself and members of our Facebook community, have received letters in their online banking apps saying their existing 123 Lite account will be converted into a Santander Everyday current account on 21 August 2025. The same information is also showing on the Santander website.
On this date you’ll stop paying the monthly fee associated with the 123 Lite account, but you’ll also stop earning cashback on your eligible bills.
However, it doesn’t seem to affect those with the full 123 account. We’ve approached Santander to find out if there are plans to close these accounts too.
What should you do?
If you have the 123 Lite account, you don’t have to do anything – it’ll happen automatically. Remember the account isn’t being closed, it’s just being transferred into an Everyday account. This means there’s no impact on your credit score, your account number will not change, and there’s no need to worry about existing payments in and out stopping.
However keeping the Everyday account won’t benefit you at all. It’s just a bog standard current account with no perks. So it might be wise to change it
Sadly no other banks offer cashback on bills, though you could swap to the Santander Edge or Edge Up – more on these in a moment. If you decide to do this your account number will stay the same.
Zopa is currently trialling a new current account that does offer 2% cashback on direct debits, but it’s capped at £1,500 total spend (so roughly £125 per month on average). Once this account is fully launched and features confirmed we’ll write a full review.
If you don’t want to stick with Santander you can easily move your direct debits to another account using bank switching. A full switch will close the Santander account, but you’ll be able to take advantage of bank switch offers with free cash and get protection if something goes wrong.
Alternatively you can perform a partial switch where you choose what moves over. This will keep your Santander Everyday account open, though not all banks allow you partial switches in.
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123 Lite vs Edge v Edge Lite
You can choose to upgrade your account to one of the Edge accounts. These are similar but not as good. For a start they cost more. The Edge is £3 a month and the Edge up is £5 a month.
You also get less cashback. It’s just 1% on each qualifying bill, and there’s a cap on each category too – though you’ll need massive bills to go past these with this rate. The cap is £10 for the Edge and £15 for the Edge Up.
Personally I would only look at the Edge and not the Edge Up. The extra £2 a month doesn’t get you anything special in return.
For me, moving from the 123 Lite to the Edge would see my annual profit after bills fall from around £80 to around £30 – a £50 drop per year. Still, that’s £30 I wouldn’t have if I decide to pay my bills from a non-cashback account.
Plus there’s the added benefit of the 6% paying Edge Saver account you get with the Edge current account (not the Edge Up). This is only for 12 months and only on up to £4,000 – but you can close it after a year and open another one very easily.
If you still have the full 123 account, you can seemingly keep this open as normal for now. You’ll pay £1 more for this each month than the Edge account, so you’ll want to calculate whether the increased cashback on your bills will cover this.
If you want to know more, I’ve written a fuller comparison of the Edge, Edge Up, 123 and 123 Lite
I have a 123 Lite account, but I haven’t been contacted about this yet.
I also still have the 123 Credit Card which pays cashback too (1% Supermarkets, 2% Department Stores, 3% Petrol) – do you have any idea what happens with the Credit Card, if they switch my 123 Lite Current account to an Everyday (or if I subsequently switch it to an Edge account)? The 123 Credit Card was only originally available to those with any 123 Current account, so does that mean the 123 Credit Card will also change too?!
Already switched to nationwide – no loyalty to santander
Only thing I have with them now is the zero credit card
Good info
Sadly the fee on the edge account will outweigh the cashback I would now receive on the 123 light account so I might as well close it and just have everything going from my main account. One suspects this is to get those like myself to move to another bank so only higher value customers are left. Also it seems nonsensical moving people to their everyday account – why not just move them to the edge account or just adjust the fee and cashback to mirror it?
Ahhh, I’m gutted with that news of the 123 Lite, although it isn’t as good as it once was – it was £1 a month for a while before they doubled it a few years ago and then changed the product categories so that the more increasingly expensive bills over time (broadband/mobile, water etc) were moved down from 2% to now 1% cashback, which then diminished the level of returns. Can’t see myself paying £1 more a month to move to Edge – better case to ditch and switch to ones that will pay me a bank switching bonus.
This is typical and reflects badly on banking ethos of customer care, and makes them unattractive to deal with
bet ceo etc will not to getting a cut to their “rewards”. Will now seriously look at switching account to another bank.
It hasn’t really got anything to do with the the banking ethos of customer care. Paying customers isn’t the same as caring for them. They’ve made a commercial decision, which isn’t related to their level of customer service.
Very useful,
I’ve had the 123 account fit years and am always amused that the fee is just about covered by the cashback in bills. My account goes back pre Santander when it was Alliance and Leicester. I have no real misguided loyalty, just lazy. I know my way around the app which is now a bit unreliable since it changed. Maybe time to get my head out of the sand and switch to First Direct or similar