Halifax Reward tracking error fixed

Find out if you need to do anything to get your freebie.

For the last few weeks, the Halifax Reward app hasn’t been tracking the actions required to activate a freebie such as a £5 payment or cinema ticket. Here’s what you need to know.

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How do I know if my reward has tracked?

With the Halifax Reward account, you are given a monthly freebie or cash for fullfilling certain criteria. Though there are a few options (detailed in my review here), I recommend going for spending £500 on your Halifax debit card, along with depositing £1,500 into the account and keeping your balance above £0. Each one has to be completed every month to get that month’s reward.

Within the Halifax app you’re able to check your progress so you know that you’ve done what you need to do in order to get your reward.

• Tap the three dots labelled more next to your account in the app
• Scroll down to “Track Your Rewards Extras”
• Expand “Show my offer progress” to see which of the criteria is still to be met

It can sometimes take a few days to track, but you’ll see something like this:

In the middle of the following month you’ll get your reward paid or sent through.

What happened this month?

I transferred my money and spent on each of my cards right at the start of the month, and the tracking appeared in the app as normal.

But it seems it hasn’t updated for those who completed the requirements later in the month. I’ve had numerous messages in the Facebook group and other social channels from people worried something had gone wrong, or perhaps the requirements had changed.

Hey @AndyCleverCash this month the reward tracker on app does not work properly. Although I spent £500 online and sent in £1500, it shows as I am not on track. Weird! Anyone having the same issue?

— theseus (@TheseusAegeus) March 28, 2023

Could the issue be down to the type of card spend?

Obviously people were worried something had gone wrong and it’d mean they didn’t get their freebie this month.

But for some, a bigger concern was that the non-tracking was specific to the type of debit card spending made – as detailed in my multiple Halifax Reward accounts hack. So things like using the card to add money to Revolut or NS&I savings accounts.

If the latter was the case, it’d make it difficult for those with more than one Reward account to trigger the offer. Not good.

Will you get your reward for March?

So on Monday I got in touch with the Halifax press office, and asked them to investigate what happened. Some affected community members kindly gave me permission to share their account details to help with this.

I heard back late on Thursday evening that it was good news. The error is a broader technical one rather than any issues with specific payments made on debit cards. And better still, the payments were still being tracked, they just weren’t showing in the app.

And actually it seems on Friday morning that tracking has been fixed for most users now. So it should say in the app that it tracked fine for March – as long as you did complete the required actions.

Is it worth getting a Halifax Reward account?

Right now, though just for a few days, you can get £175 for switching into Halifax from a different bank, so that is a great deal.

And sticking with it will earn you £5 or a free cinema ticket every month. Also pretty decent. Better still you can open three Reward accounts, to increase your return.