Don’t blow your holiday budget on your mobile bill

Since Brexit, most major mobile networks have reintroduced roaming charges. And with the constant desire to stay connected, and use your phone to get around, you can end up with a huge bill.

Here’s what you need to know about roaming charges for the major networks, and a few tricks to help you keep costs down.

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Can you get free roaming?

Until the end of 2020, you were able to use your inclusive data, calls and texts when travelling in Europe. And some mobile companies, such as Three, offered the same deal in countries further afield, including the USA and Australia. O2 is the only major network to carry on offering this — here are the rules for each of the networks.

O2 & Virgin Mobile – free roaming continues

The only major network to retain free roaming is O2, with extra benefits if you also get Virgin Broadband. You can call and text UK numbers from abroad and use your data up to the limits in your monthly allowance or 25GB, whichever is lower.

This only applies in European countries, and you’ll be capped at 25GB of data a month if your normal allowance is above this.

For travel outside of Europe, you can buy an O2 Travel Bolt On for £6 a day which covers 27 worldwide destinations (full list here). You’ll get unlimited data each day, plus 120 minutes of talk time and texts to UK numbers.

Some more expensive packages include this, usually those with 30GB of data or more. Or, if you’re with Virgin Media for your broadband then you can link your accounts to get this Bolt On added to your phone tariff for free.

Vodafone – ended January 2022

Roaming charges now apply to anyone who took out a Vodafone contract after 11 August 2021. There’s no change for contracts taken out before this.

The charge will be £2.25 a day for Europe, and you can reduce this with an eight-day pass for £12 or a 15-day pass for £17.

Once more, some of the top-end contracts will include the EU roaming.

EE – ended March 2022

You’ll need to pay £2.47 a day to use your allowances in Europe if you signed up for a new or renewed contract after 7 July 2021. Existing customers before this date won’t see a change. This came into play in March.

There are some pricier contracts that include this, though you’re likely overpaying if you’re on one of these.

You can also choose the Roam Abroad Pass as an Inclusive Extra or pay £25 a month. This offers roaming in the EU and a handful of worldwide countries (USA, Canada, Mexico, Australia and New Zealand). This is a 30-day rolling contract, so be careful to cancel it when you get home.

Three – ended May 2022

This used to be huge money saver when travelling outside Europe. But on 23 May 2022, this Go Roam benefit ended for anyone who took out a new contract or renewed a contract after 1 October 2021.

However, older customers were forced to move from their old tariff, losing the Go Roam benefit.

Now Three offers roaming for £2 a day in Europe, or £5 a day for the rest of the world to use your existing allowances. There’s also a £5 a day Data Passport which offers unlimited data abroad.

Alternatively, Three’s Pay-as-you-go Three SIMs can still get Go Roam. So, you could pick up one of these when you go abroad and switch it over for most usage. You’ll temporarily have a different number, so you won’t get your usual calls and texts.

Other networks

Here’s what some of the other networks are doing:

• BT Mobile – free European roaming remains
• Giffgaff – free European roaming remains
• ID Mobile – free European roaming remains
• Lebara – free European roaming remains
• Plusnet – free European roaming remains
• Sky Mobile – free roaming ended in May 2022
• Smarty – free European roaming remains
• Tesco Mobile – free European roaming ended for new customers from 16 June 2022
• Voxi – free roaming ended in May 2022

New rules to cut roaming fees

Mobile network providers must tell you if you’re going to be charged for roaming when you’re abroad under new proposals from Ofcom (the UK’s communications regulator). The provider has to tell you the costs, fair use limits and any relevant time limits. They should also inform you of how to set a limit on your spending.

This will apply from 1 October 2024.

How to reduce your phone charges abroad

Check your destination

Even if you have roaming included or there’s the option to set a daily price cap – check that the country you’re going to is part of that deal. If it’s excluded then you’ll need to look at some of these other tips.

Switch to a different mobile network

As well as O2 and Virgin Media, many smaller networks are keeping EU roaming – for now at least. These could well be cheaper than the major networks back home, too.

If you don’t fancy doing this permanently, you could look at Three’s PAYG SIM or sign up for just one month of one of the smaller networks.

Get an eSIM

An eSIM is a handy way to get service while you’re abroad. It’s essentially a digital SIM card that you can load onto your phone to use local network providers. You can get ones that are just data, or you can get one with a local phone number to also make calls and send texts.

We have a full guide on eSIMs here where we explain how they work, the benefits and the savings you can make.

Cap your charges

If you don’t want to switch, you should find out what your network will charge where you are going.

It’s worth seeing if your network has a cap on overseas charges, particularly for data. This will stop your bill getting out of control – but don’t assume you’ll get this. You often have to ask for this to be implemented.

Get a bolt-on

Another option is to buy add-on packages that give you a pre-agreed amount of minutes, texts or data to use when abroad.

Turn off your data and use Wi-Fi instead

Another option is to simply not use data at all. You need to do this before you get on the plane, train or boat. Go to your settings and turn off data roaming or mobile data – and keep it off until you’re back in the UK.

This also means the apps on your phone won’t automatically access data behind the scenes. It also protects against accidentally opening your email — yep, you’d get charged, even if it’s just a few seconds.

If you’re in a destination where roaming is included, check your limits. There may be a reduction in how much of your regular allowance you can use.

With data turned off, the only way to connect to the web will be using Wi-Fi. You might get lucky and get it for free at your hotel. If not, look for coffee shops and public spaces that don’t charge. You can research in advance too, using the Wi-Fi Finder app.

However, be careful using unsecured Wi-Fi with banking apps or online shopping. Don’t enter login or password details.

Write shorter texts

If your text is longer than 160 characters, it’ll count as two texts (or more), so try to watch your words. It’s also worth not sending picture messages via text (at home and abroad) as they’ll be charged extra. Use messaging apps instead (when you’re on Wi-Fi).

Be careful when making local calls

Unless you’ve got a specific add-on which allows it, any calls you make to numbers at your destination or texts messages to local mobiles aren’t included in roaming. You might be better off getting a local SIM or calling card if you’re going to make a lot of these calls.

Don’t answer calls and turn off voicemail

Outside inclusive roaming counties you’ll often be charged to answer a call, so don’t answer unless you need to. You won’t be charged to get a text message though, so tell mates back home that’s the best way to communicate with you while you’re away.

Some networks – with EE the worst – will also charge you for receiving a voicemail when abroad, even if you don’t access it. I always used to call my provider and turn voicemail off before I left to avoid any unnecessary charges.

Use apps to make calls and send messages

When you’re connected to Wi-Fi, you’ll also be able to use apps like WhatsApp to make free calls and send messages, including photos.

This cuts out the costs of making and receiving calls overseas. However, if the Wi-Fi signal is weak, it can be a very frustrating phone call!