Dart Charge drivers must update payment details to avoid £70 fine

You need to act after 28 July to avoid the fine

Whether it’s through the tunnel or over the bridge, whichever way you tackle Dartford Crossing you’re charged £2-£6 for the luxury of feeling like you’re going to be crushed by lorries. 

If you have your card set up to autopay, you’ll be used to payment being taken automatically. But Dart Charge has advised – at quite late notice – that payments will fail after 28 July, which could get you a £70 fine the next time you drive through. This will, no doubt, catch out some regular crossers. 

Here are details on the 5-minute task that you’ll need to do to avoid it. 

Update: 2/8/2023: Due to high demand, Dart Charge has extended the deadline to pay for your crossings. If you don’t have an account and cross between 27 July and 14 August, you’ll have until 15 August to pay the charge.

Account holders will have until 31 August to update their card details.

Dartford Crossing

What is the Dart Charge?

The Dart Charge is the toll for using Dartford Crossing, which includes Dartford Tunnel and Dartford Bridge, and connects Kent and Essex where the M25 crossed the Thames. It’s a key way for people traversing the country avoid London, and it can get busy!

You need to pay by midnight after the day you use the crossing. The most common way to do this is as a one off or via an automated pay-as-you-go account you set up in advance, though other options include a phone line and cash based “Payzone”.

How much does the Dartford Crossing cost?

A class B car can cross for £2.50, or £2 if you’ve got an account. Mopeds and motorcycles are free. 

If you drive a class C bus, coach or van, you’ll spend £3 on the crossing, or £2.63 if you have an account. Class D vehicles cost £6, or £5.19 if you have an account.

The fine is £70 if you don’t pay by midnight the day after you cross. This is reduced to £35 if you pay within 14 days or increased to £105 if you don’t pay within 28 days.

What’s changing?

Put simply, Dart Charge is changing its service provider and some T&Cs. From 28 July it won’t be able to validate your payment stored via the old system.

That means if you use the online payment system you’ll need to re-enter your details prior to your next crossing, especially if you rely on the automated pay-as-you-go. 

Pay-as-you-go is pretty standard practice for those that travel regularly through the tunnel, and even for drivers like me who have only been through 3 or 4 times but hate being fined for being forgetful. 

You don’t need to worry about accidentally missing this change to the system if you usually pay the one-off charge manually, which you can do up until midnight the day after you cross, as you’ll be able to update your payment details when you pay.

If I get free crossings due to a disability, do I need to do anything?

If you get free vehicle tax due to a disability, you won’t need to do anything in relation to this change as your vehicle will be checked as you cross through as usual. 

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What do I need to do?

A recent email from Dart Charge outlines that due to its service provider changing, you’ll need to log into your account, re-validate your payment and potentially change your password for future payments to be taken. 

Dart Charge mentioned that it had written to me recently – I found this in my junk mail, so it’s something a lot of drivers may have missed. 

The new service provider and terms and conditions come into play on 28 July 2023, so you have to log in after this date (and before you next cross). You’ll be prompted to re-validate your card details once you’ve logged in, and you’ll simply need to enter the CVC code for a card you have on your account already. Once that’s done, you’ll be good to go. 

The message you’ll see when you log in

What did the email say?

The email was sent only a week ahead of the upcoming change. It was very brief and simply said “Your next pay-as-you-go (PAYG) payment will fail unless you revalidate your card” with details on what you need to do.

It stated that you need to do this “from 28 July”, which suggests that doing so beforehand would not be sufficient. 

The email sent by Dart Charge

How to re-validate your Dart Charge payment card

You’ll need to log into your account on the gov.uk website. 

  1. Once logged in, select “your details” and go to “change your payment details”
  2. Select “change credit/debit card”
  3. Enter your details and select “make payment”
  4. You may need to approve a £0.00 transaction with your bank
  5. You’re all set

Can I log in and do this before 28 July?

No. You’ll need to log in on or after 28 July in order to re-validate your card. 

Can I challenge a fine?

If you’ve come to this article because you didn’t know about the change and as a result have not paid for a crossing, you’ll likely have been fined for non-payment.

You can try to challenge the fine online, but the likely argument is that you were sent emails indicating that action was required. You’ll just need your registration number and the PCN number to hand to do appeal.

Sold your car? Make sure you remove it from your Dart Charge account

If you’ve sold your car, one of the first things you should do is make sure you remove the car from your Dart Charge account – as well as any auto-pay parking apps or systems. 

When I bought my car, I got a couple of crossings at the seller’s expense because they hadn’t removed my car from their account and I couldn’t add it as it was already on another account. 

It only takes a few minutes to do but could save you a fortune if you wind up selling your car to a regular Dartford Tunnel user. 

2 thoughts on “Dart Charge drivers must update payment details to avoid £70 fine

  1. Very unhappy as yesterday I received 3 Penalty Charge Notice letters for crossings I made in September. I have tried to login to my account but it seems to have been disabled as it does not recognise my details. I cannot create a new account with my car’s registration either as it is already in the system!! And as I have made at least a further 12 crossings between September and yesterday (18 Jan) I am going to continue to receive PCNs for the next few months. Considering appealing on grounds that I knew nothing about the changes (and have received no communication from Dart Charge to the best of my knowledge) and also because it has taken them 4-5 months to send the first PCNs. Had I known sooner, I would have acted and subsequent PCNs will not be received.
    Of course, if the appeal fails, I am liable for the full £70 charge anyway!
    Does anybody else have this problem?

  2. I topped up £10 on line by card on 19th September (not auto top up) and had a confirmation email saying credit on account was £24. On 26th September I had an email saying my credit was £8 and an auto top up would be taken off the same card, between the 19th and 26th there was only one crossing made. Therefore I have lost £16 in credit from my account and can not talk to anyone as phone is automated, emailed them on 26th September still had no response


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