Cash Chats ep40: Shopping consumer rights w/ guest Helen Dewdney

Ever bought something you don’t like, or received an item that’s damaged? Do you know your rights? In this consumer rights special of Cash Chats I talk to Helen Dewdney about getting your money back and complaining.

I’m a frequent complainer – though only when there’s a reason to do so – but my guest this week takes it to another level. Helen is more commonly known as the “Complaining Cow”, and you may have seen her on TV sharing some of her tips to help you fight your corner when trying to get money back or compensation for poor service and dodgy goods.

Listen in to find out some of Helen’s tips for complaining, and we also discuss your rights to return for shopping in shops and online.

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This week’s links


Helen’s 20 top tips for complaining
Find the email for the CEO (
My complaint nightmare with TalkTalk
My customer service nightmares (Video)

Consumer Rights Act 2015

A guide to the Consumer Rights Act 2015 (Complaining Cow)
Why you should write rather than phone (Complaining Cow)

More about Helen

Helen’s website The Complaining Cow
Helen’s Youtube channel
Buy Helen’s book on Amazon



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